As of early 2018, patients were paying 30 percent of the cost of their healthcare. That makes them the third largest payer group in the U.S., trailing only Medicare and Medicaid. Unfortunately for providers, patients are also the least likely to make good on their financial responsibility. As the rising cost of healthcare continues to be transferred to them, healthcare providers must find a way to ensure that they are receiving compensation for their services. Here are some of the reasons why patients are owing more – but paying fewer – of their bills than ever before.
Unaffordability and Increasing Healthcare Costs
Patient out-of-pocket costs for healthcare rose by 11 percent in 2017 alone, a trend attributed largely to the rising utilization of high-deductible health plans. Consumers are struggling to find a way to afford the rising cost of healthcare and often opt for these higher deductible plans with a lower monthly premium. These deductibles are inching higher every year, along with the cost of care. A recent eHealth analysis of the Healthcare Marketplace revealed the average family deductible is over $8,200. Almost 40 percent of all healthcare visits cost between $500 and $1,000, a cost that proves to be unaffordable for many working families struggling to make ends meet.
“Increasing healthcare costs and patient responsibility is a continuing trend that does not seem to be slowing anytime in the near future… healthcare providers need processes and tools in place to help patients meet their financial obligations and to establish funding mechanisms that will benefit both the patient and provider.”
– Johnathan Wiik
TransUnion Healthcare Financial Strategy Principal
Changes and High Deductibles
Turbulent and uncertain continue to be popular terms in healthcare legislation. The Affordable Care Act saw a rocky disposition from healthcare stakeholders in 2017, and the future isn’t looking bright. Multiple key elements of the legislation have already been removed, and consumers are feeling the impact in their premiums. The elimination of the individual mandate and cost-sharing reductions have had a significant impact on the health insurance market. The cost of insurance premium increases in 2019 is estimated to be so substantial that federal subsidies wouldn’t be enough to cover them. Unfortunately, these costs will be passed on to the consumer in the form of higher premiums. Many state payers sponsoring individual health plans have already increased insurance premiums by as much as 30 percent, citing the loss of cost-sharing reduction subsidies.
High-deductible health plans made their appearance in the market back in 2003. President Bush made changes to the tax code, which encouraged employers to experiment with these high-deductible health plans. The idea was to have consumers shoulder more of the burden of their healthcare costs and encourage them to cut back on unnecessary spending, making it more affordable for employers.
However, the plan backfired when the economy stalled. Since then, premiums and deductibles have continued to skyrocket because of an unbalanced risk pool and questionable legislation. Consumers have been virtually crippled by the cost of medical care. Many have put off routine care and skipped medications to save money, another plan that will backfire.
Almost 75 percent of patients indicate that they do not know the cost of their medical services until they receive a bill. Consumers are opting for these high-deductible health plans to save money on lower premiums, but they do not have a full understanding of what their insurance policies cover. Ever exploding deductibles means that patients are financially responsible for a larger portion of their healthcare. Patients are demanding billing transparency, but providers are failing to make the connection.
A combination of several key factors is leading to a delay in payment that is so significant that many providers only expect to receive a portion of the payments that they are due. Patients are confused about the amount they owe, so they wait to receive a bill to confirm it. When they do receive the invoice, it is confusing and difficult to read. Patients often find they are being charged for services that they don’t agree with or they feel that insurance should have covered it. Couple this with the fact that many providers do not offer digital payment options and they are lucky to receive payment at all.
Patient Responsibility Is Rising Faster Than Wages
The Kaiser Family Foundation and Federal Government research shows that the cost of healthcare has risen faster than American wages. The premiums for an employer-provided family insurance plan have grown by almost 20 percent in the last five years, while wages have only increased by 12 percent.
Employer-sponsored healthcare plans are the largest source of coverage in the American market. Climbing healthcare costs are crippling the American family budget and challenging the affordability of healthcare over the long term. Healthcare providers need to take the initiative in becoming more cost-transparent and initialize those important financial conversations with patients at the point of service.
What Can You Do About It?
Although there is not one simple solution for the increasing healthcare patient responsibility issue, there are opportunities for medical systems to combat their revenue loss.
Simply offering digital statements and payment options helps to reduce confusion in the statement and payment process. Helping patients feel at ease with their medical charges encourages them to make the payment. Digital payment options like QR Codes, Card-on-File, Payment Plans, or Snap-to-Pay systems reduce confusion and effort needed to make the payment while allowing patients to pay at any time or place that is convenient to them.
MailMyStatements is a technology-driven statement and payment vendor dedicated to simplifying the medical billing process for patient and practice. Our HITRUST-protected solutions create better relationships with patients while increasing revenue for providers. Start a conversation today and learn how to start with our easy and free onboarding process.
Hugh Sullivan is the CEO of MailMyStatements, an industry-leading healthcare billing, and payments company. He has over 25 years of experience as a seasoned healthcare executive, was the co-founder of ENS Health — a highly successful national healthcare electronic data interchange company, and has served in various leadership roles within Optum, a UnitedHealth Group company. Considered as an industry thought leader, Hugh is an expert in using health IT to improve healthcare information exchange, which can enhance the quality of care, improve efficiency, and reduce costs.
You can follow Hugh on Twitter @hughdsullivan