Slow Healthcare Technology Adoption and the Effect on Patient Payments

Consumers are accustomed to technology assisting their everyday lives, across all industries. While many healthcare service providers turn to the internet for help with basic business functions, patients are hoping to gain access to technology functions that help simplify the billing and payment process.  Although the technology adaption rate in healthcare is surprisingly low compared to other industries (falling behind retail, hospitality, and banking), those who stay ahead of the curve in medical technology adaption reap a variety of benefits.

One of the most important, yet simple areas healthcare systems can implement updated technology is in their payment collection systems.

Patient Satisfaction is Down

stressed without healthcare technologyPatients are responsible for increasing amounts of their healthcare services. In fact, the amount left for patients to pay after applied insurance has increased 88% from 2012-2017, then an additional 14% from 2017-2018, and isn’t slowing down any time soon. With patients owing so much, collecting full payments in a timely manner is becoming simultaneously more important and more difficult.

One of the easiest ways to combat low collections is to provide patients with the technology they seek to make payments. According to the Trends in Healthcare Payments Eighth Annual Report:

  • 71 percent of patients would prefer to pay their bills in one place.
  • 80 percent of patients want to pay via their own secure mobile devices.
  • 65 percent said they’d be open to downloading a new mobile app to pay their bills.
  • 72 percent of consumers are confused by their explanation of benefits (EOBs).
  • 70 percent are confused by medical bills.
  • 65 percent of consumers would consider switching healthcare providers for a better healthcare payments experience.

Patients clearly feel as if their needs are not being met when it comes to paying for their medical services. As a healthcare system, you must consider these wants and needs in order to increase your own revenues.

“When patients aren’t paying, they’re already communicating strongly to you, in very real terms, that there’s a problem.”

Kevin Fleming, CEO of Loyale Healthcare

Patient Payment Options

healthcare technology patient payment optionsSo, what technology-enabled payment options are now readily available for practice adoption?

These options impress a variety of patients ranging from tech-savvy millennials to baby boomers. Simply providing an increased assortment of patient payment options heightens the likelihood of appealing to the wants and needs of all patients served. In doing so, you are also increasing the chances of collecting complete and timely payments.

Use a Third-Party Vendor

Outsourced patient statement fulfillment also offers additional benefits typically not considered by healthcare systems. For example, MailMyStatements provides clients the ability to choose from high-quality merchant vendors in the industry. These partnership varieties offer an exceptionally smooth, efficient and personalized on-boarding experience that eliminates pain and disruption, allowing for a streamlined user experience. Our platforms offer additional technology like automatic payment withdrawals for credit card on file enabled payment plans and next-day funding. All technology systems are HITRUST Certified, ensuring sensitive patient data is protected to the highest extent.

Not only does the expertise of a third-party vendor simplify the process for your practice, but they can add other benefits like cost and time savings.

MailMyStatements is a HITRUST Certified billing and payment vendor who specializes in technology-driven solutions. Learn more today!

Learn more about how our solutions can save you time and money!

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Michael Bell is the Chief Marketing Officer for MailMyStatements. Mike is a dynamic, innovative thinker, a healthcare technology advocate, a consumer, a patient, and an avid golfer.

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@staroneconsult 

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