Improve Digital Patient Communications with BillingCycle Plus
Our new digital patient communications software expands how providers interact with patients by bringing mobile technology, artificial intelligence, advanced payment functionality, and analytics to the forefront of modern collection practices. Reach patients directly and simplify the payment experience with digital communication and payment options like chat2pay and text message alerts and reminders.
Digital Communications
- Digital or Paper toggle to quickly switch a patient from receiving Paper statements to eStatements (or vice versa)
- Quick Chat feature to send quick SMS messages to patients, including SMS Payment Reminders, SMS eStatement Reminders, or SMS General Announcements
- Advanced search to generate individual patients or list for bulk messaging
SMS Campaigns
- Intuitive and automated SMS Campaign Builder to communicate with patients in-bulk
- Analytics and Tracking of message delivery and patient message interactions
- View patient account information & balance and manage statements & payments
SMS Keywords
- Designate specific keywords received from patients to trigger automated system replies
- Automatically respond to patients with balance, account login, payment options, or statements
- For example, a patient replying "PAY" will receive an instant text message with a login link to pay their bill
SMS Settings
- Designate your preferred SMS Delivery Window
- Set up automated follow-ups and reminders to patients that have not responded
- Pause or Restart your account
With five price increases confirmed for USPS First-Class postage through 2027, MailMyStatements offers a patient billing solution to support our customers that mitigates these costs through amplified electronic communications, including ‘patient opt-in for e-Statements’, ‘text message reminders’, ‘text to pay’ and payment plan results.
Digital Patient Communications via Smart ChatBot
Negotiate Payment with our Intuitive ChatBot!
BillingCycle Plus provides seamless digital patient communications that guides patients to a secure, personalized portal where they can conveniently make payments, explore flexible payment options, and even utilize our AI-powered Chat2Pay service to discuss and establish a payment plan.
- SMS - Text Notifications
- QR Codes
- Interactive Chat to Pay
- Standard Mail
Patient eStatements
Increase speed and efficiency with digital patient communications.
Cloud and Blockchain Technology
Advanced Cloud and Blockchain technology to increase digital opt-in for seamless distribution.
Merchant Vendor Integration
Digital features seamlessly integrate with provider’s merchant vendor of choice.
Reduced Overhead Costs
Reduction in print and mailing costs associated with USPS rates and increased paper and labor costs due to supply chain issues and inflation.
Text Payment Reminders
Text messages reach patients quickly and help facilitate timely payments.
Get Paid Faster
Card-on-file technology includes a personalized AI-driven Chat Bot to facilitate payment type and schedule.
eStatement Technology
An eco-friendly patient eStatement program increases the ability to reach your customers through their preferred channels of communication.
Integrated Patient Statements and Payments
Working with a secure patient billing vendor that integrates patient payment collections into statement communications can help collect payments faster and improve the patient experience.
- Offer digital patient communication options like SMS text message payments, interactive chat-to-pay, and payment plans
- Add a QR Code to any patient statement or eStatement to guide patients directly to a secure payment portal
EasyAdmin Functionality
- Streamline billing with customized statements and letters
- Provide convenient ways for your clients to pay
- Increase response and reduce costs with digital reminders via SMS
Reconciliation and Analytics
- Confirmation Reports
- Bad Address Reports
- Address Change Reports
- Real-time Payment Reporting
The Road to Digital Patient Communications
With MailMyStatements’ BillingCycle Plus, the higher percentage of statements delivered digitally, the more money saved!
*Based on $0.81/statement at 10,000 statements/month*
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Pro Tip: Utilizing Text Payment Reminders at 10 and 20 days further
reduces paper statement volume, saving additional money!
"Our new, state of the art patient billing functionality is designed to simplify the billing process for both provider and patient. You're going to love it!"
Digital Patient Communications FAQs
Clients come to MMS for many reasons. Some for security reasons as MailMyStatements is HITRUST certified. Convenience, cost savings, quality, features, functionality, reliability, and customer service are some of other reasons organizations make the change to MailMyStatements.
MMS can configure bills and their associated payments to post to the proper account.
MMS works with billing and collection companies in enabling them as well as their clients to take on-line and mobile payments.
Mobile and On-line payments functionality can be added simply by obtaining a merchant account with MMS integrated payments vendor. You may choose to retain or replace you current vendor.
Yes, MMS processes eChecks and ACH payments with its integrated payments vendors.
The setup is free. MMS charges nothing additional to add this to our billing statement service. Value for our clients and their customers is enhanced by having integrated billing and payments. You only pay standard merchant fees to the card processor you choose. MMS has multiple highly reputable card processors to select from in order to get you the most competitive rates.
Credit Card & Check payments post directly to your bank account within 24-48 hours.
Settlement reports are available and will contain everything you need to post the payment quickly and accurately. Settlement reports can be made available in virtually any format if your system is capable of auto-posting payments.
It is simple, can be done quickly, and MMS will set it up for free. You must setup a merchant account with an MMS-integrated merchant processor.
It’s easier for a customer to pay on-line than writing check, buying a stamp and then mailing a check. Our experience shows when organization’s offer customers multiple ways to pay they will pay faster because they use the method most convenient to them. Not to mention, an on-line or mobile payment does not require your staff’s time to process.
Merchant Vendor Integration
Digital features seamlessly integrate with provider’s merchant vendor of choice.
Merchant Vendor Integration
Digital features seamlessly integrate with provider’s merchant vendor of choice.
Reduced Overhead Costs
Reduction in print and mailing costs associated with USPS rates and increased paper and labor costs due to supply chain issues and inflation.
- Digital or Paper toggle to quickly switch a patient from receiving Paper statements to eStatements (or vice versa)
- Quick Chat feature to send quick SMS messages to patients, including SMS Payment Reminders, SMS eStatement Reminders, or SMS General Announcements
- Advanced search to generate individual patients or list for bulk messaging