Patient Billing, Statement Printing & Payment Solutions
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Patient Statements

Patient Statements
Patient Statements 2019-02-11T10:24:01+00:00

Medical Billing & Mailing Services

Streamline your billing process and reduce overhead while improving the patient experience. 

Our standalone patient statement service helps increase patient satisfaction and reduces your administrative cost. You have the option to integrate with our advanced payment solution or continue using your existing provider alongside this service. We’ll take care of the entire billing process, from statement design to printing, mailing, and tracking, so you don’t have to worry about a thing:

Innovative Statement Design

Our patient-friendly statement template is designed to deliver an optimal patient experience. Not only will it help you retain more patients but it will also facilitate prompt payment.

  • Clear, concise, and easy-to-understand layout
  • Option to integrate charges from different providers or departments to reduce paperwork and make it easy for patients to make payment
  • Clear display and instruction on available payment options to increase collection
  • Contextual information that explains charges to reduce customer service queries
  • The inclusion of insurance information to help patients understand their responsibilities
  • Fully-customized design to increase brand recognition

Learn more about our innovative patient statement design.

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Billing and Mailing

Eliminate your billing troubles and save money with our innovative processes and cutting-edge technology.

  • Simply export electronic billing data from your system and we will design, print, and mail all billing communications on your behalf
  • Our platform is compatible with virtually all practice management systems, hospital information systems, accounting systems, and collection systems
  • HITRUST certified operations ensures compliance and eliminates risks related to your information security
  • Seamless integration allows you to generate invoices and get paid faster
  • Option for your patients to receive e-statements to further reduce cost
  • All recipients’ addresses are validated against the National Change of Address (NCOA) database. We update all addresses before mailing your invoices and modify the information based on your custom processing rules.
  • File acknowledgment reports, file summary reports, CASS address reports, and NCOA address reports can be downloaded and viewed on the portal, retrieved via SFTP, or integrated into third-party systems using the REST API so you can synchronize your patient information.

Are you ready to streamline your billing process, improve patient satisfaction, and get paid faster?

Click the link below to schedule a call with our experts:

Marketing and Announcement Inserts

  • Provide timely updates with patient communications to improve transparency
  • Build trust and increase patient satisfaction
  • Share special promotions or new service offerings with your current patients
  • Provide updates on policies to avoid future misunderstanding


Everything from invoice printing to mailing can be seamlessly improved with our innovative processes and cutting-edge technology. MMS makes it easy for clients to send electronic data from any system and then have their bills, statements, letters, or invoices printed and mailed the next business day.

Mobile users tap on the boxes for more detailed information


Docs are printed using HQ color or B & W printers to client requirements. our invoice printing services will print barcodes containing machine-readable inserter instructions for document tracking and quality assurance.


High speed inserting machines are used to fold, add remittance envelopes, add possible inserts, envelope, and seal documents for mailing

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MMS validates the addresses sent within the data and determines if they can be CASS Certified.

National Change of Address

MMS checks the addresses against the (NCOA) database and updates addresses where a recipient has filed a Change of Address.

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Clients forward information in virtually any electronic format (e.g. .txt, .xls, .pdf, .xml, etc.). Information can be sent by logging onto the secure MMS client portal, via SFTP, or via MMS’ REST API.


MMS receives the data, validates it, and moves it to a database. Within minutes of receiving client data, PDF documents are created and can be previewed prior to printing.

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Here is a list of Frequently-Asked Questions about how MMS can help you and your clients. It has answers to the most common questions people ask about Statement design, Implementation, Partnerships, and Compliance.

These FAQ’s are intended as a first resource for potential clients such as hospitals, physicians, insurance payers, software companies, billing companies and collection companies.

Outside of healthcare, MailMyStatements works with state and federal government, financial services firms, banks, and businesses in all industries that have a need to communicate or bill clients with printed and mailed communications. If you have more questions please reach out to us at and one of our representatives can answer your questions in greater detail.

Additional informational resources can be found on our blog page.


Can MMS add dunning messages to my statements? 2018-06-25T17:20:03+00:00

Yes, MMS can add dunning messages for you. MMS can modify the entire communication based on the age of a balance as well as perform other customizations.

How do I know things are actually getting mailed on-time? 2018-06-25T17:20:28+00:00

MMS stamps a mail date on all files processed and takes corresponding camera images of each sealed mail piece for secure historical reference.

What kind of fees are associated with the MailMyStatements printing and mailing service? 2018-06-25T17:22:25+00:00

The setup is free. There is simply a cost per statement mailed which is all inclusive of postage, envelopes, paper, printing, mailing, reporting, on-line tools and features, archiving, and customer service. The cost per statement is discounted based on monthly volume.

Does MailMyStatements serve other clients outside of healthcare? 2018-06-25T17:22:41+00:00

Yes, MMS is HITRUST certified so many healthcare clients rely on MMS because of the sensitivity of the information being processed but many other industry’s rely on MMS as well (e.g. banking, finance, insurance, service, utility, retail, legal, government, etc.).

How does adding color improve payment results? 2018-06-25T17:22:55+00:00

Using color designs can highlight key information to your customers and improve the representation of your organization’s brand and messaging.

We mail our own statements, how can MailMyStatements improve the process for us? 2018-06-25T17:24:57+00:00

MMS simply saves organization’s time and money by automating the process. The bottom line is it’s faster and less expensive to outsource to MMS. MMS is HITRUST certified and can likely improve the quality of the communications as well.

Does MMS validate addresses on statements before mailing? 2018-06-25T17:25:14+00:00

Yes, MMS performs CASS address verification and NCOA updates on all addresses and provides automated options for handling exceptions.

Can I review statements and documents before they are mailed? 2018-06-25T17:25:24+00:00

Yes, all documents are available to be review before they are mailed. Features exist to take action on individual documents or entire files to insure things are sent out the way you intend.

Once I send my data to MMS, how long before bills/communications are sent out? 2018-06-25T17:25:37+00:00

All items are printed and mailed no later than the next business day.