Medical Payment Solutions - IVR, QR, White Label Payment
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Patient Payments

Patient Payments
Patient Payments 2019-02-01T17:25:39+00:00

When it comes to payments, give your clients everything they need to pay their medical bills.

With today’s higher deductibles, copayments, and co-insurance amounts, 35 percent or more of a provider organization’s potential income may come directly from patients. Consumers expect transparent billing and convenient payment options. Offering multiple ways for patients to pay by giving your clients everything they need when it comes to paying their medical bill.

  • Do they want to utilize the traditional method of a credit card or check?
  • Perhaps they would like to make their payment over the phone?
  • Would a web portal be best?

Whatever your clients need, MMS can help enhance your existing payment system and create an expanded solution that works with your patient’s needs, not against them. Give your clients the options they prefer, improving your satisfaction levels, collection rates, by reducing frustrations for your hospital, practice and of course the patient. Offer options, not roadblocks.


Having a conversation with your patient at the time of service can increase your ability to collect at a higher rate. Giving the patient the capacity to understand future costs by allowing you to take an initial payment, set up a “Card on File” or Payment Plan; Allowing the patient the ability to ask questions or share concerns while also being able to help them understand what payment options or features you offer, such as opting-in to receive an eStatement or technology-driven billing preferences, like Papaya, QR codes or Mobile pay.

  • Pre-Authorized Payment plan

  • Puts Patients’ Needs, Preferences, and Behaviors at the Center of the Healthcare Experience.

  • Taking Payment Immediately from a Saved Card-On-File Takes only Minutes and Reduces the Hassle of the Collection Process.

  • Saves Healthcare Organizations Postage Cost

  • Creates Better Relationships with Patients


Branded Payment Sites are a white label payment gateway that provides an online self-service customer payment application that can be fully branded with your logo, colors, and style to become part of your existing website. MMS Branded Payment Sites provide a comprehensive and secure method for your customers to pay their electronic patient statements online 24-hours a day, 7-days a week.

  • Receive Payments Faster

  • Payments Are Easier to Post Because they Include Bill Identifiers within the Settlement Data

  • Payment Posting can be Automated

  • When Payments are made Online they include Pre-populated Information from the Bill

  • Creates Better Relationships with Patients


Whether your patients receive a paper bill, email, or text notifying them that a payment is due, you can facilitate mobile payments in a method that is easy for them to utilize. Paper bills, for example, can contain a QR code that, once scanned, takes users directly to a payment portal or use Papaya’s Snap to Pay and take a picture of the statement and send payment. Electronic payments can be scheduled on apps like Apple Pay. The more comfortable the process is, the more likely a user will be to complete it.

  • Receive Payments Faster

  • Patients can View and Pay Statements Directly on their Mobile Phone

  • Capture and Deposit Payments to any Merchant Account

  • User-Friendly and Compliant

  • Creates Better Relationships with Patients

Forms of Payment:

  • Credit and Debit
  •   VISA, MasterCard, AMEX, and Discover
  •   eChecks/ACH
  •   HSA and FSA card payments
  •   Checks
  •   Cash

To learn more about our innovative payment offerings watch the 60 second video

Payment Integration

It is no surprise that more than half of healthcare organizations described that their fundamental revenue cycle concern in 2018 was associated with patient collections. As trends continue, this concern is likely to increase over time. It is important for organizations to recognize this and offer convenient ways for patients to pay by offering innovative, technology-driven payment collection solutions.

MailMyStatements delivers an integrated approach to billing and payments that allows healthcare organizations to maximize their performance while increasing consumer convenience.

Isn’t it time to upgrade to a more seamless process of collection?

Are you offering your patients the ability to choose how they prefer to pay?

Let’s start a conversation!

Increase your collections

MMS Trusted Merchants

Branded Payment Sites

Branded Payment Sites are a white label payment gateway that provides an online self-service customer payment application that can be fully branded with your logo, colors, and style to become part of your existing website. Our Branded Payment Sites provide a comprehensive and secure method for your customers to pay their electronic patient statements online 24-hours a day, 7-days a week.

Centralized and real-time payment reporting provides enterprise visibility, giving your customers access to the information they need while putting them at ease. Integration with preexisting billing applications speeds payment acceptance and can automate payment posting to the correct account. Patients can even opt-in to receive future bills or communications electronically through the white label payment gateway – further reducing your future billing and communications costs while providing them with a solution that works best for their needs. Enabling online payments has proved to reduce days sales outstanding (DSO), improve consumer satisfaction, and ease the payment posting process, all while maintaining a seamless user experience.

MMS branded sites are mobile responsive.

Payments Made Through The use of a Mobile Device

Mobile payments have increased dramatically in recent years because of security and convenience. Research shows that in 2011, mobile payments accounted for 2 percent of all consumer payments. By 2015, that number had jumped to over 20 percent and is still rising. Mobile payments allow patients to self-manage their medical bills without the hassle of creating an account and logging in every time. They can also make payments on-the-go or during any time of the day.

Mobile payment methods and mobile-specific payment portals and apps is the solution the healthcare field needs, making paying and understanding your medical bills just as easy as paying your utilities online.

In 2016 it was reported,

68% of consumers were quoted as preferring electronic payment methods and 20% are already making payments on a mobile device.

We’re not predicting the future here… the future is here already. To satisfy rising consumer demand and help reduce turnaround, a mobile payment solution is essential.


Why would I switch to MailMyStatements from my current vendor? 2018-06-25T17:22:01+00:00

Clients come to MMS for many reasons. Some for security reasons as MailMyStatements is HITRUST certified. Convenience, cost savings, quality, features, functionality, reliability, and customer service are some of other reasons organizations make the change to MailMyStatements..

I have multiple business entities I bill for, how do I keep payments separate? 2018-06-25T17:26:44+00:00

MMS can configure bills and their associated payments to post to the proper account.

As a billing company or collection company I want to setup my clients to be able to receive payments on-line or take payments on-line on my client’s behalf, how? 2018-06-25T17:28:42+00:00

MMS works with billing and collection companies in enabling them as well as their clients to take on-line and mobile payments.

I take credit cards now but can’t take on-line and/or mobile payments from customers, how can MMS help? 2018-06-25T17:28:57+00:00

Mobile and On-line payments functionality can be added simply by obtaining a merchant account with MMS integrated payments vendor. You may choose to retain or replace you current vendor.

Can I take eChecks or ACH payments with MMS? 2018-06-25T17:29:05+00:00

Yes, MMS processes eChecks and ACH payments with its integrated payments vendors.

What costs are involved with taking credit cards, on-line payments, mobile payments? 2018-06-25T17:29:15+00:00

The setup is free. MMS charges nothing additional to add this to our billing statement service. Value for our clients and their customers is enhanced by having integrated billing and payments. You only pay standard merchant fees to the card processor you choose. MMS has multiple highly reputable card processors to select from in order to get you the most competitive rates.

How quickly do payments post to my bank account? 2018-06-25T17:29:24+00:00

Credit Card & Check payments post directly to your bank account within 24-48 hours.

How do I post credit card payments, e-checks, online and mobile payments? 2018-06-25T17:29:32+00:00

Settlement reports are available and will contain everything you need to post the payment quickly and accurately. Settlement reports can be made available in virtually any format if your system is capable of auto-posting payments.

How difficult is it to add a “Pay Online” capability to my web site? 2018-06-25T17:29:40+00:00

It is simple, can be done quickly, and MMS will set it up for free. You must setup a merchant account with an MMS-integrated merchant processor.

How does taking online and mobile payments improve results? 2018-06-25T17:30:18+00:00

It’s easier for a customer to pay on-line than writing check, buying a stamp and then mailing a check. Our experience shows when organization’s offer customers multiple ways to pay they will pay faster because they use the method most convenient to them. Not to mention, an on-line or mobile payment does not require your staff’s time to process.

Why would I want to switch payment vendors? 2018-06-25T17:30:25+00:00

There are many benefits to having your statements and payments integrated. Integrating statements and payments makes it more convenient for customers receiving your bills and makes it easier for you to post the payments. Also, you can begin to transition mailed statements to less costly electronic bills. Not to mention, it’s easy to change and it will most likely save you money in other ways.

Text To Pay

Texting has become one of the most popular and essential methods of communication, which is why a text-to-pay payment feature appeals to most consumers. Sending a text payment reminder creates a higher chance that the patient will read the message compared to a paper or eStatement and simplifies the process of making the actual payment. Reach your patients at any time and allow them to respond with a payment whenever is convenient for them! This technology-driven feature can help your practice collect more revenue at a quicker rate.

Learn more about the text to pay feature in one of our upcoming blogs .

Text to pay feature coming summer 2019.