Patient Payment Solutions for
Providers and Patients
In the 21st century, patients are accustomed to multiple options for paying their medical bills. Most patients expect at least one digital payment option, however traditional methods such as mailed checks are still popular among older demographics. Missing the mark on how your patients prefer to pay their bills can lead to confusion, frustration, delayed payments, and a slower overall revenue cycle.
Traditional and Digital Patient Payment Options
A slowed revenue cycle can negatively impact patient relationships and internal efficiency. Make sure your clients have everything they need to pay their bills on time
Text Notifications
Branded Payment SItes
White-Label Payment Gateway
Credit Card on File Enabled Payment Plans
Apple Pay or Google Pay
Available on demand via add-on
QR Code Scans
Customized Patient Payments
MailMyStatements offers a solution-based approach to the mayhem of a disorganized and stressful payment experience. By providing transparent billing and convenient payment methods, we work with your practice to ensure your patients have everything they need to easily access, understand, and complete the billing process.
In crafting a customized business solution, MailMyStatements pays attention to both the providers’ and patients’ needs to create a medical payment solution that is specific, efficient, and effective. For medical practices that have an existing payment system, we work to create an expanded patient payment solution that identifies and closes the gap between current business practices and missed opportunities to maximize patient satisfaction.
Text Notifications
Notify patients when their bill becomes available vis SMS messaging
32%
of patients will pay their medical bill within 5 minutes of receiving a text message about it.
Chat to Pay
Interactive Chatbot answers questions and prompts patient payments
29%
of patients are interested in using a chatbot to pay bills online.
Credit Card on File
Credit card on file-enabled payment plans allow patients to break up daunting balances over time
51%
of patients signed up for a payment plan when out-of-pocket expenses were $1,000 or more.
Gain Visibility into all Patient Payments Activity With Our Intuitive EasyADMIN Dashboard
When patients can submit payment using their preferred method, businesses collect payments faster, improve patient satisfaction levels, and reduce frustration for every party involved - from the hospital’s billing department to the patients themselves.
Because patients commonly struggle to make payments due to financial insecurity, integrating new payment options and automating the billing process can reduce friction and alleviate stress.
Text Payments and Reminders
Sending a text message reminder for patient payments generates a higher probability of reaching the patient directly and immediately, compared to a paper or eStatement getting lost in the mail or inbox.
When a bill becomes past due, patient text reminders are especially helpful in reminding them to make a payment or seek assistance.
Use text message communications to:
- Remind and confirm appointments
- Send alerts and announcements
- Notify patient when bill becomes available
- Send payment instructions
- Provide secure patient payment portal access
MailMyStatements’ secure text notification system allows patients to opt-in to receive text communications in addition to or instead of paper or eStatements.
Increase Revenues with Card on File Enabled Payment Plans
Year after year, more than half of healthcare organizations report their fundamental revenue cycle concern as collecting full and timely patient payments.
Credit card on file (CCOF) enabled patient payment plans help break up daunting payments over time, reducing time to collect and increasing practice revenues.
Credit card on file features allow the secure storage of patient credit card information, making payment plans possible instead of repeated collection calls. Our new intutive chatbot can help facilitate and schedule an affordable patient payment plan, helping to reduce staffing resources.
In addition, credit card on file capabilities eliminate the need to re-enter transaction information, saving valuable time on reconciliation. All transactions are processed seamlessly inside your customized EasyAdmin Portal.
Branded Patient Payment Sites
Branded payment sites are a white-label payment gateway that provide an online self-service customer payment application fully customizable with logo, colors, and style. Our branded payment sites provide a comprehensive and secure method for customers to pay their financial obligation online 24 hours a day, 7 days a week.
Centralized and real-time payment reporting provides enterprise visibility, giving customers access to the information they need while putting them at ease.
Integration with preexisting billing applications speeds up payment acceptance and can automate payment posting to the correct account.
Patients can even opt-in to receive future bills or communications electronically through the white-label payment gateway – further reducing your future billing and communications costs while providing them with a solution that works best for their needs.
Enabling online payments has proven to reduce days sales outstanding (DSO), improve consumer satisfaction, and ease the payment posting process – all while maintaining a seamless user experience.
Integrated Patient Payments and Statements
Streamline Operations and Save Money
FAQs
Clients come to MMS for many reasons. Some for security reasons as MailMyStatements is HITRUST certified. Convenience, cost savings, quality, features, functionality, reliability, and customer service are some of other reasons organizations make the change to MailMyStatements.
MMS can configure bills and their associated payments to post to the proper account.
MMS works with billing and collection companies in enabling them as well as their clients to take on-line and mobile payments.
Mobile and On-line payments functionality can be added simply by obtaining a merchant account with MMS integrated payments vendor. You may choose to retain or replace you current vendor.
Yes, MMS processes eChecks and ACH payments with its integrated payments vendors.
The setup is free. MMS charges nothing additional to add this to our billing statement service. Value for our clients and their customers is enhanced by having integrated billing and payments. You only pay standard merchant fees to the card processor you choose. MMS has multiple highly reputable card processors to select from in order to get you the most competitive rates.
Credit Card & Check payments post directly to your bank account within 24-48 hours.
Settlement reports are available and will contain everything you need to post the payment quickly and accurately. Settlement reports can be made available in virtually any format if your system is capable of auto-posting payments.
It is simple, can be done quickly, and MMS will set it up for free. You must setup a merchant account with an MMS-integrated merchant processor.
It’s easier for a customer to pay on-line than writing check, buying a stamp and then mailing a check. Our experience shows when organization’s offer customers multiple ways to pay they will pay faster because they use the method most convenient to them. Not to mention, an on-line or mobile payment does not require your staff’s time to process.