When patients can pay their statements using the method that they prefer, businesses can collect payments faster, improve patient satisfaction levels, and reduce frustration for every party involved, from the hospital’s billing department to the patients themselves.
Because patients may already struggle with making payments due to financial insecurity, integrating new payment options, and automating the billing process will reduce friction and alleviate stress.
As clients of a high-quality, patient-centric organization, your patients deserve payment methods that are simple, clear, and easy—not roadblocks. Because you’re a healthcare organization with limited staff time, these roadblocks can negatively affect employees as well. MMS can save internal financial departments time and money by automating the patient billing process and keeping track of patient billing preferences.
Providing your customers with the tools they need to make on-time payments will improve the provider-patient relationship and create a more reliable revenue cycle for your business for years to come.