Digital Communications

BillingCycle Plus

Explore our new digital communications platform: BillingCycle Plus!
Reduce reliance on paper billing and associated costs by implementing this comprehensive digital billing solution. BillingCycle Plus seamlessly integrates with existing third-party systems and offers customizable communication preferences to enhance the user experience.

Elevate the Digital Billing Experience with BillingCycle Plus:

Digital Communications

SMS Campaigns

  • Digital or Paper toggle to quickly switch a patient from receiving Paper statements to eStatements (or vice versa)
  • Quick Chat feature to send quick SMS messages to patients, including SMS Payment Reminders, SMS eStatement Reminders, or SMS General Announcements
  • Advanced search to generate individual patients or list for bulk messaging
  • Intuitive and automated SMS Campaign Builder to communicate with patients in-bulk
  • Analytics and Tracking of message delivery and patient message interactions
  • View patient account information & balance and manage statements & payments

SMS Keywords

SMS Settings

  • Designate specific keywords received from patients to trigger automated system replies
  • Automatically respond to patients with balance, account login, payment options, or statements
  • For example, a patient replying "PAY" will receive an instant text message with a login link to pay their bill
  • Designate your preferred SMS Delivery Window
  • Set up automated follow-ups and reminders to patients that have not responded
  • Pause or Restart your account

With five price increases confirmed for USPS First-Class postage through 2027, MailMyStatements offers a patient billing solution to support our customers that mitigates these costs through amplified electronic communications, including ‘patient opt-in for e-Statements’, ‘text message reminders’, ‘text to pay’ and payment plan results.

Digital patient communications: MMS Machine Learning Chatbot Chat to Pay
BillingCycle Plus

Negotiate Payment with our Intuitive Chat Bot

BillingCycle Plus provides seamless digital communications that guides patients to a secure, personalized portal where they can conveniently make payments, explore flexible payment options, and even utilize our AI-powered Chat2Pay service to discuss and establish a payment plan.

It's just you, me and the loading screen.

Patient eStatements

Increase speed and efficiency of patient communications.

Cloud and Blockchain Technology

Advanced Cloud and Blockchain technology to increase digital opt-in for seamless distribution.

Merchant Vendor Integration

Digital features seamlessly integrate with provider’s merchant vendor of choice.

Reduced Overhead Costs

Reduction in print and mailing costs associated with USPS rates and increased paper and labor costs due to supply chain issues and inflation.
 

Text Payment Reminders

Text messages reach patients quickly and help facilitate timely payments.

Get Paid Faster

Card-on-file technology includes a personalized AI-driven Chat Bot to facilitate payment type and schedule.

eStatement Technology

An eco-friendly patient eStatement program increases the ability to reach your customers through their preferred channels of communication.

Percentage of patient who want digital and electronic payment options, such as receiving eStatements and paying online:67%
Percentage of patients who want electronic communication channels with providers, such as email and text reminders for bills60%
Percentage of patients who are likely to enroll or are already enrolled in eStatements from providers80%

To learn more about our medical patient billing services, connect with us today!

Integrated Patient Statements and Payments

Working with a secure patient billing vendor that integrates patient payment collections into statement communications can help collect payments faster and improve the patient experience.

Percentage of patients who prefer to pay medical bills online:85%
Percentage of patients who are interested in or already use digital payment platforms for medical bills:58%
Percentage of patients who would switch or already have switched providers for a better healthcare payments experience:42%

EasyAdmin Functionality

  • Streamline billing with customized statements and letters
  • Provide convenient ways for your clients to pay
  • Increase response and reduce costs with digital reminders via SMS
Digtial Patient Billing

Reconciliation and Analytics

  • Confirmation Reports
  • Bad Address Reports
  • Address Change Reports
  • Real-time Payment Reporting

The Road to Digital

With MailMyStatements’ BillingCycle Plus, the higher percentage of statements delivered digitally, the more money saved!

*Based on $0.81/statement at 10,000 statements/month*

"Our new, state of the art patient billing functionality is designed to simplify the billing process for both provider and patient. You're going to love it!"

FAQs

Clients come to MMS for many reasons. Some for security reasons as MailMyStatements is HITRUST certified. Convenience, cost savings, quality, features, functionality, reliability, and customer service are some of other reasons organizations make the change to MailMyStatements.

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