Patient Statements Services
Our standalone patient statements printing and mailing service helps increase patient satisfaction and reduce administrative costs. Choose between integrating with our advanced payment solutions or continue using your existing provider alongside our services. We’ll take care of the entire billing process, from statement design to printing, mailing, and tracking, so you don’t have to worry about a thing.
Digital and Traditional Patient Statements
Traditional Patient Statements
Streamline your patient billing by simply exporting your electronic billing data.
We'll handle the rest – designing, printing, and mailing all patient communications.
Our platform integrates seamlessly with almost any practice management, hospital information,
accounting, or payment collection system, ensuring a smooth transition.
- Easy statement management through a convenient online portal
- Robust reporting for increased statement accuracy
- Faster, more secure statement delivery with our HITRUST-Certified solutions
- Compatible with almost all PMS, HIS, AS, and PCS
- Seamless integration for quicker payments
- Same day mailing for statements processed during business hours
- Modern, elegant, and efficient statement designs
Patient eStatements
Sending patient eStatements is an effective way to reduce postage costs while appealing to digital patient preferences. However, securely managing who gets an eStatement and who gets a paper statement can be a challenge. We solve these problems by managing who has opted in for eStatements and securely delivering them.
- Reduce overhead mailing costs with digital delivery.
- Mitigate continuous USPS postage increases and reduce patient billing costs.
- Increase speed and efficiency of patient communications.
- Blockchain technology to increase digital opt-in for seamless distribution.
- Secured, automated, customizable to help optimize the patient experience.
- HITRUST Certified technology for optimal data security.
“We’re printing and mailing experts, but we’re even better at transforming your processes into the latest technology-driven solutions.”
Innovative Patient Statements Design
Our patient-friendly billing statement template is designed to deliver an optimal patient payment experience. Not only will it help retain more patients, but also facilitates prompt payment solutions. The benefits of our patient statement solutions include:
- Clear, concise, and easy-to-understand patient statement layout
- Option to integrate charges from multiple medical providers or service departments to reduce paperwork and simplify patient payment solutions
- Comprehensible display of patient charge breakdown and payment instruction options to maximize collection efforts
- Contextual details and information to explain charges, reducing customer service queries
- Inclusion of insurance information to help patients understand their payment responsibilities
- Fully customized design to increase brand recognition and facilitate patient payment solutions
Learn more about our innovative patient statement design solutions.
Patient Statements Design: Color Printing and Gaze Mapping
Simple statement design tricks can help improve patient information retention, reduce confusion, and even encourage prompt payment action
Gaze Mapping
- Use visual influence with in-text design items like charts and images
- Personalize patient statements based on the recipients' payment history, balance amount, and demographics
- Keep sentences clear and concise, and minimize the use of any medical jargon
Integrated Patient Statements and Payments
Working with a secure patient billing vendor that integrates patient payment collections into statement communications can help collect payments faster and improve the patient experience.
- Offer digital options like SMS text message payments, interactive chat-to-pay, and payment plans
- Add a QR Code to any patient statement or eStatement to guide patients directly to a secure payment portal
Patient eStatement Services
Mailmystatements is excited to offer BillingCycle Plus, a new suite of digital communication tools featuring patient eStatement services!
In response to the anticipated bi-annual USPS First-Class Postage price hikes through late 2027, we provide cost effective and robust electronic communication channels, including a secure patient opt-in program for eStatements.
- Save money on increasing postage and supply costs
- HITRUST Certified technology for protected patient data
- Cater to patient preferences for increased patient engagement
- Save time and ensure compliance with integration technology
- Improve collection rates & shorten your billing cycle
- Eco-friendly
Patient Statement Inserts: Provider Announcements and Marketing
Capture your patients’ attention with new service offerings, policy changes, time-sensitive healthcare information, or seasonal announcements right at their fingertips.
Communicate important information with maximum efficiency and minimum added cost by simply adding mail inserts with your patient statements.
Our patient statement insert services include:
- Customizable layout: Choose from a variety of templates or upload your own design
- Decide between black and white or color printing
- Deliver a personalized message to create a unique patient experience and stand out from competitors
- Streamline large, high-volume mailing
- Stay compliant with laws and regulations by sending out timely notices
- Distribute communications meeting the highest standards of accuracy, privacy, and confidentiality required by the healthcare industry
Patient Statements Questions? We Have Answers!
Here is a list of Frequently-Asked Questions about how we can help you and your patients. It answers common questions related to statement design, data implementation, billing partnerships, and patient data compliance. Additional resources can be found on our blog.
Yes, MMS can add dunning messages for you. MMS can modify the entire communication based on the age of a balance as well as perform other customizations.
MMS stamps a mail date on all files processed and takes corresponding camera images of each sealed mail piece for secure historical reference.
The setup is free. There is simply a cost per statement mailed which is all inclusive of postage, envelopes, paper, printing, mailing, reporting, on-line tools and features, archiving, and customer service. The cost per statement is discounted based on monthly volume.
Yes, MMS is HITRUST certified so many healthcare clients rely on MMS because of the sensitivity of the information being processed but many other industry’s rely on MMS as well (e.g. banking, finance, insurance, service, utility, retail, legal, government, etc.).
Using color designs can highlight key information to your customers and improve the representation of your organization’s brand and messaging.
MMS simply saves organization’s time and money by automating the process. The bottom line is it’s faster and less expensive to outsource to MMS. MMS is HITRUST certified and can likely improve the quality of the communications as well.
Yes, MMS performs CASS address verification and NCOA updates on all addresses and provides automated options for handling exceptions.
Yes, all documents are available to be review before they are mailed. Features exist to take action on individual documents or entire files to insure things are sent out the way you intend.
All items are printed and mailed no later than the next business day.